Chesapeake Staffing Issues
Why bother to have an appointment time if you are going to take an hour to draw simple labs. The technicians handling the labs were great but they were overwhelmed by having so many more patients then they could handle. You have 5 doctors and their equivalent of patients coming in for labs you need more than 2 people handling the labs for all of those patients. I have been to UVA, Sentara and most recently MD Anderson and I don’t believe under the worst of conditions did I wait an hour for labs. Please get more staff to help or don’t bother giving out appointment times. The worst part was hearing your front desk who also seemed to be overwhelmed having people come up only to be told to sit down and then call them back up 10 minutes later for checking in. Hearing them say to patients they will be with you in a couple of minutes, that made me laugh out loud. Please be transparent with patients and say we are behind and I understand the is frustrating, I would be to. It will be at least 30 minutes or longer before we are able to have you to the back for what ever you are here for. Thanks.
This happened to a friend of mine last year when the pandemic hit. She went in every 4-6 weeks for a port flush and at that time they kept putting her appointments off. They always complained about her port and I knew these delays weren’t helping her. I went somewhere different for mine and had my port flushed every 6 weeks without fail. At the end of May they couldn’t get a blood return, ended up giving me a dose of a clot-busting medication to open it up. Mine had been in for just past 7 years about a year longer than she. I opted to have mine removed as I didn’t want any “major” issues going forward. She finally had an appointment for a flush about 3 months since the prior one. I wished her well telling her what happened with mine. Thankfully it worked beautifully and she is now on her schedule for flushes. This pandemic hasn’t only been a pain for us patients but for the providers. Things have a way of working out.